Privacy Policy

Account information: To activate and provide the Service, you need to provide a phone number to complete account registration and real-name verification. To complete a subscription or payment, you may need to provide an Alipay or WeChat Pay account and select a payment method so we can confirm your payment status.

Device and log information: Based on the permissions you grant, we receive and record information about the device you use (such as device model and operating system version) and access logs (such as IP address and access time), which we use to identify abnormal account activity and safeguard service security.

Text content you submit for translation: When you use features such as selection-based translation or immersive bilingual reading, we collect the text content you submit for translation and forward it to the third-party model providers we select, in order to return translation results to you. Once processing is complete, we do not use this content for any purpose other than providing the translation service.

To keep the website running smoothly and to give you an easier browsing experience, we store small data files called cookies on your computer or mobile device. We do not use cookies for any purpose beyond those described in this policy.

You may manage or delete cookies according to your preferences, though doing so may affect certain features or the security of the services you use.

We do not share your personal information with any company, organization, or individual outside the scope described in this policy, except in the following cases:

• With your explicit consent, we may share your personal information with other parties;
• As required by laws and regulations, litigation or dispute resolution needs, or lawful requests from administrative or judicial authorities;
• To complete the translation service, we forward the text content you submit for translation to the third-party model providers we select; such providers process your data under our instructions, and we remain responsible to you for the outcome of that processing.

We have implemented security measures that meet industry standards to protect the personal information you provide against unauthorized access, disclosure, use, alteration, damage, or loss, such as using encryption and deploying access-control mechanisms.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, and we delete or anonymize it once the retention period expires, as required by applicable law.

The internet is not an absolutely secure environment; we recommend that you take reasonable steps to protect your own account information.

Access and correction: You can view your account information (such as your masked phone number and remaining quota) through the account menu in the website header, and view your subscription and transaction records on the orders page (`/orders`). For corrections or other questions, please contact us using the details below.

Deletion: If you believe our handling of your personal information violates applicable law or our agreement with you, or if you no longer use our products or services, you may request that we delete your personal information.

Account cancellation: We do not currently offer a self-service way to cancel your account within the product. If you wish to cancel your account, please email our customer service address; after verifying your identity, we will process the account cancellation and deletion of your personal information in accordance with applicable law.

For security purposes, we may need to verify your identity before processing your request. We will respond within fifteen business days.

TranslateBuff’s products, website, and services are primarily intended for adults. Minors may not create their own user account without the consent of a parent or guardian.

We consider anyone under the age of 18 to be a minor. If we discover that we have collected a minor’s personal information without verifiable parental consent, we will take steps to delete the relevant data as soon as possible.

Personal information we collect or generate within the People’s Republic of China is, in principle, stored within the People’s Republic of China.

To provide you with translation services, we need to transfer the text content you submit for translation to third-party model providers located overseas for processing, which constitutes a cross-border transfer of personal information. We will adopt the necessary compliance mechanisms for cross-border transfer required by law (such as obtaining your consent, conducting a security assessment, or filing a standard contract), with the specific mechanism to be confirmed once finalized with legal counsel.

Whether the translation content you submit is used by the relevant third-party model provider to train its models is governed by that provider’s own privacy policy; we prioritize providers that state they do not use customer data for model training, but we cannot make an absolute guarantee in this regard.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy.

Our privacy policy may change from time to time. We will not reduce your rights under this policy without your explicit consent. For material changes, we will notify you through a website announcement or other appropriate means.

TranslateBuff completes translation services by proxying requests to third-party model providers through our own backend — the text you submit for translation is forwarded by us to the provider we select for processing, and you do not, and will not need to, interact directly with any third-party API.

These providers process your data under our instructions, and we remain responsible to you for the outcome — this differs from the case where you independently choose to use another third-party service (such as a browser extension store download channel), where that third party is independently responsible.

We make reasonable efforts to select providers that are properly qualified and meet data-protection requirements, but for impacts caused by a provider’s own issues (such as service interruption), our liability is limited to the scope set out in Section 15, ‘Limitation of Liability’, of the Terms of Service.

If you have a complaint or report regarding personal information protection, or any question, comment, or suggestion about this policy, please contact us as follows (we will respond within fifteen business days):

• Company: Yunnan Quiiu Technology Co., Ltd.
• Registered address: Room 1303, Unit 1, Building 14, Area 1, Jincheng Dongtai Garden, Third City, Kunming Economic Development Zone, China (Yunnan) Pilot Free Trade Zone, Kunming, China
• Customer service phone: +86 17787009306
• Email: legal@baomiao.cn
• Personal information protection officer email: privacy@baomiao.cn